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When I Became President of KFC, Franchisees and Corporate Hated Each Other. But I Believed This Behavioral Theory Could Bring Them Back Together.
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When I Became President of KFC, Franchisees and Corporate Hated Each Other. But I Believed This Behavioral Theory Could Bring Them Back Together.

In 1994, I became the president of Kentucky Fried Chicken. It was a big job, and I was excited. But when the news got out, I got more calls offering condolences than congratulations. I understood why. KFC had been struggling. It hadn’t achieved its business plan and had no same-store sales growth for seven straight...

How He Started a Small Business With an Innovative Pay Model
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How He Started a Small Business With an Innovative Pay Model

Imagine what a tattoo shop looks like. All My Heart does not look like that. The Charlotte, North Carolina, studio is airy and suffused with natural light. In the reception area, there are modular chairs, midcentury couches, and a vase of fresh flowers on a Japanese-influenced cabinet. But the real surprise goes beyond aesthetics. All...